What Counts as a Roofing Emergency
- Active water dripping or pouring through a ceiling or light fixture
- A tree limb through the roof, common in wooded sections like Annadale, Todt Hill, and Lighthouse Hill
- Sections of shingles or flat-roof membrane peeled back by wind
- A visible hole or sagging area after a storm
- Ice dam actively forcing water into the house
If any of that is happening right now: call (929) 266-6569. Describe what you see, and get a response plan on the first call.
What To Do While Help Is On the Way
- Contain the water, buckets under drips, towels at spreading edges, move electronics and furniture
- Poke a small drain hole if a ceiling is bulging with water, a controlled drip beats a collapsed ceiling
- Kill power to affected rooms if water is near fixtures or outlets
- Photograph everything, the ceiling, the water, the exterior if visible. If this becomes an insurance claim, timestamped photos from the day of the event are gold
- Stay off the roof. Wet shingles and hidden soft spots injure homeowners every storm season. It's not worth it
Emergency Response, Then a Real Fix
Step one is stopping the water, usually a professional tarp-down or emergency patch that protects the house immediately. Step two is a daylight assessment with photos, a written scope, and a permanent repair plan. If the damage was storm-caused, that documentation is exactly what your insurance adjuster will ask for, see our insurance claims page for how that process works.
Frequently Asked Questions
Do you really answer at night and on weekends?
Yes, emergency calls are answered 24/7. Active leaks and storm damage get same-day response.
How much does an emergency tarp cost?
Most residential tarp-downs run $300–$800 depending on roof size and access. If the damage becomes an approved insurance claim, emergency mitigation costs like tarping are typically reimbursable, keep your receipt.
Will a tarp damage my roof?
Professionally installed tarps anchored correctly protect the roof without creating new penetrations in sound areas. DIY tarps nailed through good shingles frequently cause more damage than the original problem.